At Sykes-Moore Estate Agents we always offer best practice and ensure that we tick all of the legislative boxes. See below for all our legal obligations, memberships, fees charged and anything else legal.

ARLA Propertymark & NAEA Membership

What is this?

ARLA Propertymark is the Association of Residential Letting Agents and NAEA Propertymark is the National Association of Estate Agents. “Propertymark regulate members’ activity according to a code of conduct and rules, with disciplinary action for instances of non-compliance.

Propertymark are dedicated to promoting the highest industry standards. Propertymark want consumers to look for the logo that means their money is protected, ensures complaints are dealt with and guarantees agents are independently regulated. By using a Propertymark Protected member you are guaranteed to be consulting with a professional who will give you up-to-date advice and guidance.

Don’t suffer through dealing with agents who are inexperienced or in some cases do not adhere to the law.” Quoted from

Our Membership
Whilst it is not a legal requirement to become a member of a ‘governing body’, at Sykes-Moore Estate Agents we want you to know that you can trust us, which is why we are a Propertymark Protected Member for both Sales & Lettings! Please note the ARLA Propertymark & NAEA Propertymark logo on the bottom of the page.

Please note the ARLA Propertymark & NAEA Propertymark logo on the bottom of the page.

Propertymark Conduct & Membership Rules

To see Propertymark’s Conduct & Membership Rules click here.

Client Money Protection (CMP)

What is this?
All companies working with client money within the property sector are legally required to belong to one of the recognised and approved client money protection schemes. This insures any money paid by the client so that if it is lost or even stolen, the landlord is covered.
Our Registration

To see our registration certificate, click here.

Complaints Procedure

What is this?

Sykes-Moore Estate Agents are committed to being professional, efficient & friendly at all times.

If you feel that we have not achieved this in any way and wish to make a complaint about this, please ask us for our complaints procedure by call, email or in writing.

Please see our complaints procedure here.

Data Protection & Information Commissioners Office (ICO)

What is this?
Under The Data Protection (Charges and Information) Regulations 2018, all organisations who process personal data must subscribe to the ICO.
Our Privacy Notice

Please view our privacy notice by clicking here.

Our Membership

To see our ICO registration certificate, please click here.


Our Sales Fees

Our sales service is charged at 1% + VAT of the agreed sale price, due on exchange of contract.

Our Lettings Fees

For our full lettings fees for all types of service, please click here.

The Property Ombudsman (TPO)

What is this?
It is a legal requirement that estate agents & letting agents belong to a government-approved independent redress scheme.

“Founded in 1990, TPO is a government approved scheme to provide independent redress in relation to disputes between consumers and property agents. TPO is a not-for-profit independent company. The Ombudsman provides redress, where appropriate, to consumers whose complaints are considered on a case by case basis.”

Quoted from

Our membership

To see our registration certificate, click here.

It is a legal requirement for estate & letting agents to belong to a redress scheme.

TPO Code of Practice

TPO set out the code of practice for both residential estate agents and residential letting agents. To see TPO Code of Practice for sales click here and for lettings click here.